🔍 The Problem
Leadership relied on static monthly reports that were often outdated by the time they reached decision-makers. There was no single source of truth for tracking business performance across departments.
🧭 Approach
Conducted stakeholder interviews to identify the most critical KPIs. Proactively redefined initial dashboard requirements by guiding managers on metric relevance and maturity.
⚙️ Solution
Formulated 40 KPIs and created an interactive Power BI dashboard with drill-down capabilities, automated refresh schedules, and role-based access control.
📈 Impact
Adopted as the primary decision-support tool by IT leadership, influencing strategic planning and resource allocation.